Customer Service Rep II
Position Summary
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients. We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
Essential Duties and Responsibilities
- Schedule, reschedule, and cancel appointments.
- Document clear and concise messages and route appropriately.
- Appropriately transfers calls to other departments when required.
- Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
- Process refill requests accurately and effectively, according to guidelines.
- Conduct outreach calls on behalf of clinical departments.
Requirements
- High school diploma or GED required
- Minimum of 1-year customer service, administrative, or call center experience
- Excellent written and verbal communication skills
- Judgment and problem-solving skills
- Proficient in Microsoft Office Suite
- Bilingual fluency in Spanish/English preferred
- Knowledge of medical terminology and experience working with electronic medical record technology a plus
Career Growth Opportunities
In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities. Come join our team and make a difference in patient care!
Pay
Rate: starting at $21/hour Includes a $1,000 sign on bonus!
Department
Contact Center
Time Type
Full time
Location
- 300 Ocean Avenue – Revere
Benefits
We offer several career growth opportunities.
Equal Opportunity Employer
We ensure equal employment/affirmative action opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
FTC Statement
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.