CVC Support Specialist

Responsibilities

• Accurately input both customer and replenishment orders into the order management system
• Create and maintain pick-up customers contracts
• Update and maintain customer PO numbers, ensuring billing accuracy
• Process full and partial returns, ensuring compliance with company policies
• Monitor terminal and plant inventories
• Input manual Bills of Lading (as applicable)
• Maintain SAP interfaces to ensure the successful processing of all shipments, promptly identifying and resolving any issues that may arise
• Absorb and respond to month-end activities to ensure accounts receivable (AR) is closed promptly and accurately
• Collaborate with Sales, operations, billing, credit, supply & dispatch team
• Timely assist Operation Sites in their inquiries, address credit holds and resolve issues related to orders
• Support internal and external audit requests and research
• Deliver exceptional quality in all customer interactions, demonstrating comprehensive knowledge of Argos Cement's services, products, and delivery methods to effectively address customer inquiries and needs
• Creates and maintains monthly reports as required
• Support other assignments as required within Customer Value Center

Requirements

• Bachelor’s degree preferred
• One to three years of experience in customer service, with a strong attention to detail
• Understanding of order-to-cash processes is a plus
• Knowledge of the building materials industry, including product knowledge, is an asset
• Strong verbal and written communication skills to interact clearly with customers and team members; bilingual in English/Spanish is a plus
• Flexibility to adapt to changes in procedures or priorities in a fast-paced environment
• Demonstrated skills in problem-solving, decision-making, and multitasking
• Maintains composure in difficult situations and demonstrates a positive customer service attitude
• Strong time management and self-management skills, including the ability to effectively prioritize customer calls and scheduling callbacks as needed
• Proficient in Microsoft Office Suite, especially Excel; familiarity with order management software (e.g., SAP, ERP systems) is a plus
• Strong sense of teamwork and collaboration

Qualifications

None specified

Skills

None specified

Benefits

Competitive wages. Company provided benefits: Medical, Dental, Vision, Company paid life and disability benefits, paid vacation, and 401K.