CVC Support Specialist

Responsibilities

• Process orders accurately and promptly, including customer and replenishment orders received via phone or email.
• Log into the customer service phone queue daily to answer incoming calls, respond to inquiries, place orders, and track shipments.
• Maintain inventory levels at terminals and plants to ensure product availability.
• Aid the dispatcher with loads, including carrier assignment and delivery coordination.
• Review manual bills of lading as required.
• Collaborate with Sales teams and Logistics to ensure smooth operations.
• Provide timely, factual responses to customer inquiries and complaints, escalating when necessary.
• Maintain high-quality standards on all calls and demonstrate strong knowledge of Quikrete Cement products and delivery methods.
• Prepare and maintain monthly reports as required.
• Support additional tasks within the Customer Value Center as needed.

Requirements

• Bachelor’s degree preferred.
• 1-3 years Account Management, Customer Service, Logistics industry experience is a plus.
• Familiarity with building materials and related products is an asset.
• Proficiency in Microsoft Excel, Word, Power BI, and CRM applications.
• Strong verbal and written English skills; bilingual (English/Spanish) is a plus.

Qualifications

Excellent telephone communication skills. High attention to detail and accuracy. Ability to manage multiple priorities and remain composed under pressure. Strong teamwork and collaboration skills.

Skills

Customer Service, Inventory Management, Order Processing, Communication, Teamwork, Problem Solving.

Benefits

• Medical
• Dental
• Vision
• Company paid life and disability benefits
• Paid vacation
• 401K