CVC Support Specialist

We are looking for a Customer Value Center (CVC) Support Specialist to join our team in Alpharetta, GA. This role collaborates with Sales, Finance, Operations, and Supply teams to ensure the delivery of our bulk and package products from our regional network of plants, terminals, and warehouses.

Responsibilities

• Accurately input both customer and replenishment orders into the order management system
• Create and maintain Pick up customer contracts
• Update and maintain customer PO numbers, ensuring billing accuracy
• Process full and partial returns, ensuring compliance with company policies
• Monitor terminal and plant inventories
• Input manual Bills of Lading (as applicable)
• Monitor SAP interfaces to ensure the successful processing of all shipments, promptly identifying and resolving any issues that may arise
• Assist in month-end activities to ensure accounts receivable (AR) is closed promptly and accurately
• Collaborate with Sales, Operations, Billing, Credit, Supply & Dispatch teams
• Timely assist Operation Sites in their inquiries, address credit holds, and resolve issues related to orders
• Support internal and external audit requests and research
• Deliver exceptional quality in all customer interactions, demonstrating comprehensive knowledge of Argos Cement's services, products, and delivery methods to effectively address customer inquiries and needs
• Create and maintain monthly reports as required
• Support other assignments as required within the Customer Value Center
• Adhere to all safety policies and procedures
• Work towards individual and department Key Performance Indicators (KPIs)
• Flexibility to work shifts, including weekends and holidays
• Ensure teamwork and professionalism are integral parts of all activities
• Follow standard operating procedures for the department
• Provide strong support to the Sales Support Reps, who will be the main point of contact for verifying customer statements
• Identify areas for process improvement and recommend solutions to enhance efficiency

Requirements

• Bachelor’s degree preferred
• One to three years of experience in customer service, with a strong attention to detail
• Understanding of order-to-cash processes is a plus
• Knowledge of the building materials industry, including product knowledge, is an asset
• Strong verbal and written communication skills to interact clearly with customers and team members; bilingual in English/Spanish is a plus
• Flexibility to adapt to changes in procedures or priorities in a fast-paced environment
• Demonstrated skills in problem-solving, decision-making, and multitasking
• Maintains composure in difficult situations and demonstrates a positive customer service attitude
• Strong time management and self-management skills, including the ability to effectively prioritize customer calls and scheduling callbacks as needed
• Proficient in Microsoft Office Suite, especially Excel; familiarity with order management software (e.g., SAP, ERP systems) is a plus
• Strong sense of teamwork and collaboration

Benefits

• Competitive wages
• Medical, Dental, and Vision benefits
• Company-paid life and disability benefits
• Paid vacation
• 401K