Customs Coordinator

Primary Responsibilities

• Understand Customs environment: Products tariff classification, country of origin and related duty applications.
• Calculate duty impact to determine the appropriate type of entry in the U.S. Act as the primary contact for US Customs operations matters.
• Issue export documentation and proactively follow-up on all orders shipped out of U.S. including FedEx shipments.
• Prepare customs documentation for the weekly equipment transfers to our Canadian division.
• Demonstrate knowledge of TIB and ATA US Carnets: Prepare all related documents and proactively follow up and close them correctly.
• Aid other international departments with import and export inquiries.
• Verify and approve ACH preliminary report and brokerage invoices.
• Collaborate with external partners (freight forwarders and customs brokers) to ensure smooth export operations.
• Participate actively in weekly operational meetings and various sales and asset management meetings to ensure that our customs needs are met within the prescribed time frame according to projects.
• Update asset information and track inventory in R2 (our equipment and logistics management system) when equipment or packages are in transit from our different offices; advise management and the Asset Management team of all necessary moves to remain compliant.
• Collaborate to improve and maintain policies and procedures related to import and export with Global Trade Compliance.
• Perform all other customs related tasks required by the Customs Manager or Asset Management Director.

Requirements

• Certified Customs Specialist (CCS)
• Bachelor’s degree in logistics, international business, supply chain management or equivalent qualification with demonstrated competency preferred.
• Minimum of five (5) years of experience in U.S. and international Customs and import/export operations.
• Competence in interpreting Customs terminology, clearance process, customs documents and product classification (tariff codes).
• ACE portal experience user.
• Proficient knowledge of Office 365 (Word, Excel, Outlook).
• General technical knowledge of all the audio-visual industry (an asset).
• Knowledge of the R2 inventory software (an asset).

Specific Requirements

• Strong attention to detail: Crucial for accuracy in documentation, tariff codes, and ensuring compliance with regulations.
• Proactive. Ability to work under pressure in an international team and adapt to change.
• Ability to manage several tasks simultaneously.
• Strong verbal and written communication skills are necessary to coordinate with clients, customs authorities, and other stakeholders.
• Ability to analyze and solve problems.
• Excellent sense of priorities and schedule management.
• Excellent customer service skills.
• Highly developed sense of organization.
• Teamwork oriented.

Physical Requirements

• Continually: Sit, walk, speak, and hear
• Continually: Type, write, and read
• Occasionally: Stand, stoop, twist, carry, reach, push and lift to 15 lbs.

Work Requirements

• On site 4 days a week and 1 day remote.
• Flexible schedule including weekends to support operations during peak period.
• Environment may be fast paced, stressful, hot, cold, and dark.