Customs Coordinator

About the role

As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. Your expertise makes both special and ordinary moments possible for people around the world.

Responsibilities

• Communicate with customers, freight forwarders, and other departments to obtain necessary information to coordinate Customs Clearance and deliver shipments.
• Handle a file from starting the shipment to completing all agreed services, managing communication with all parties involved and keeping the customer informed.
• Accurately classify merchandise using the Harmonized Tariff Schedule (HTS) to determine appropriate duty rates.
• Thoroughly review and input shipment data into customs brokerage systems (e.g., Cargowise) to generate complete and compliant customs entries.
• Prepare necessary documentation including invoices, packing slips, and certificates of origin for customs clearance.
• Maintain and monitor entry status, follow up with Customs and Border Protection (CBP) on any discrepancies or delays.
• Proactively communicate with clients regarding shipment status, potential issues, and required documentation.
• Address client inquiries promptly and professionally, providing clear explanations of customs regulations and procedures.
• Build strong relationships with clients by delivering consistent, high-quality service and exceeding expectations.
• Collaborate with internal teams to ensure seamless coordination of import logistics.
• Stay updated on evolving customs regulations and industry best practices to maintain compliance.
• Maintain entry processing times to meet client deadlines.

Requirements

• A high school diploma or equivalent.
• At least 2 years' experience in Customs Clearance and Customer Service.
• Working knowledge of Cargo Wise.
• Basic knowledge of domestic and international geography, including countries, major cities, and ocean ports, and basic knowledge of U.S. regulatory laws.
• Basic understanding of INCO terms, the Harmonized Tariff Schedule, Customs regulations, and other government agency requirements.

Qualifications

• High School diploma or equivalent.
• 2+ years' experience in Customs Clearance and Customer Service.
• Working knowledge of Cargo Wise.
• Basic knowledge of domestic and international geography, including countries, major cities, and ocean ports, and basic knowledge of U.S. regulatory laws.
• Basic understanding of INCO terms, the Harmonized Tariff Schedule, Customs regulations, and other government agency requirements.

Skills

• Strong communication skills.
• Attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office.
• Understanding of customs regulations and procedures.

Benefits

• Great compensation and medical/dental benefits package.
• 401(k) retirement savings plan.
• Employee discounts.
• Tuition reimbursement.
• Excellent training programs.
• A fun and interesting global work environment.

Pay

Compensation details are confidential and not specified in the job posting.

Schedule

The schedule details are confidential and not specified in the job posting.