Customs Brokerage Coordinator

About the role

Provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. Provide impeccable customer service.

Responsibilities

• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues, coordinate post entry activity on customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform route cause analysis as directed by the Account Administrator.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Access clients systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of FedEx products and services.
• Interact with customers, internal staff/departments and management of all levels.
• Develop and maintain a strong relationship with customer's front-line personnel.
• Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
• Performs other duties as assigned.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
• Excellent communication skills, verbal and written.
• Organizational Skills.
• Inter-personal skills.
• Problem solving Skills.
• Handle high volume of work.
• Handle time sensitive work.
• Ability to work independently with minimum supervision.
• Detail oriented.
• Knowledge in HTS classification & familiar with the harmonized tariff system.
• Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.

Pay & schedule

• Pay: $20.76 - $29.06 USD Hourly
• Shift: Tuesday - Friday 8:00am - 4:00p and Saturday 7:00am - 3:00p (Hybrid)
• Must live within 50 miles of location.

Benefits

Paid Training Provided.