Customs Brokerage Coordinator

About the role

To provide customers with the highest quality service by delivering consistent customer service and resolution to ensure timely release and movement of freight/cargo. The role involves preparing, analyzing, and submitting documentation to U.S. Customs, agents, and clients in compliance with applicable laws and regulations. You will anticipate, identify, and resolve problems that could delay freight movement, maintain relationships with service providers, and ensure customer service requirements are exceeded.

Responsibilities

• Provide impeccable customer service and resolve issues to ensure timely freight movement.
• Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients in accordance with regulations.
• Anticipate, identify, and resolve problems that could delay freight release or movement.
• Maintain relationships with correspondent brokers, transportation providers, and other service providers.
• Resolve banking and letter of credit problems, advise customers on payment terms, and obtain payment on delinquent accounts.
• Resolve billing issues and coordinate post-entry activities on the customer’s behalf.
• Complete accurate data input or corrections into computer files.
• Perform root cause analysis as directed by the Account Administrator.
• Manage the entry verification process and access clients' external systems as necessary.
• Correspond with business partners via written, phone, or email communications.
• Produce operational trend reports and keep business partners informed of exception processes.
• Receive and respond to pre-alerts per customer standard operating procedures (SOP).
• Maintain general knowledge of FedEx products and services.
• Interact with customers, internal staff, departments, and management at all levels.
• Develop and maintain strong relationships with customer front-line personnel.
• Facilitate entry processing, pre-arrival, and post-arrival exception resolution.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 6 months of brokerage, transportation, or customer service experience preferred.
• Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Excellent verbal and written communication skills.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to handle a high volume of time-sensitive work with minimal supervision.
• Detail-oriented with the ability to work independently.
• Knowledge of HTS classification and familiarity with the harmonized tariff system.
• Knowledge of U.S. Customs regulations and other federal requirements related to the role.

Qualifications

Preferred qualifications include experience in customs brokerage, freight forwarding, or related fields.

Benefits

• Paid training provided.

Schedule

Monday – Friday, 2:00 PM – 10:00 PM.