Customs Brokerage Coordinator

About the role

Located in Valley Stream, New York. Hybrid in-office presence. The Opportunity: Join us as a Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level. Company Mission & Values: Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information. Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity: Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence. Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect. Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients. Job Description: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and personnel to establish service criteria and meet customer requirements.

Responsibilities

• Processing Customs brokerage for air and ocean shipments
• Data entry and processing of various import related documentation for submission to U.S. Customs and PGA’s (participating Government Agencies)
• Follow up on Customs matters and resolve problems
• Answer both customer inquiries and inter-company inquiries
• Classify goods in the harmonized tariff schedule (broad range of commodities)

Qualifications

• High school diploma or equivalent
• A minimum of 2 years of experience in Customs Brokerage for both air and ocean shipments

Skills

• Good communication skills (verbal and written)
• Must be detail oriented
• Proficient in Windows and Microsoft Office Suite
• Knowledge of Customs Brokerage software; experience working with Cargowise is a plus
• Must be a team player