Customs Broker Management Coordinator Hybrid Model (remotely & on-site)

Tasks

• Act as a central point of contact for feedback from external/internal Customers, Importers of Record and Brokers
• Handle Customer Complaints and General Status updates independently
• Take over operational clarifications and the coordination of solutions between involved stakeholders
• Steer and oversee clarifications related to outside brokerage services for US Imports
• Support internal requests from operations (e.g., Warehouse Department, Transportation Department)
• Work with process managers and other departments as needed to address complaints and necessary improvements
• Provide analysis and recommendations where applicable (e.g., Scrap Report, Data overviews, etc.)
• Support on record keeping of entry documents

Requirements

• A high school diploma/GED desirable
• 3 years of professional experience desirable
• Import or Export compliance experience desirable
• Fluency in English language required
• German language desirable
• Desired knowledge in Aviation Logistics / Transportation / Import/Export / Supply Chain / Analysis / Customer Service
• Warehouse operations background desirable
• Freight forwarding background desirable
• Expertise in Excel/Word/Access/PowerPoint/Visio
• Knowledge of SAP R/3 or other ERP system
• Excellent use of email, internet, and other computer tools
• Excellent communication skills
• Excellent problem solving
• Excellent responsibility
• Excellent teamwork
• Willingness to travel
• Must possess a legal work permit in the U.S.