Customs Broker Management Coordinator Hybrid Model (remotely & on-site)
Lufthansa Technik Component Services · Tulsa, OK · 3 days ago
AdministrativeFull-time
Tasks
- Act as a central point of contact for feedback from external/internal Customers, Importers of Record and Brokers
- Handle Customer Complaints and General Status updates independently
- Take over operational clarifications and the coordination of solutions between involved stakeholders
- Steer and oversee clarifications related to outside brokerage services for US Imports
- Support internal requests from operations (e.g., Warehouse Department, Transportation Department)
- Work with process managers and other departments as needed to address complaints and necessary improvements
- Provide analysis and recommendations where applicable (e.g., Scrap Report, Data overviews, etc.)
- Support on record keeping of entry documents
Requirements
- A high school diploma/GED desirable
- 3 years of professional experience desirable
- Import or Export compliance experience desirable
- Fluency in English language required
- German language desirable
- Desired knowledge in Aviation Logistics / Transportation / Import/Export / Supply Chain / Analysis / Customer Service
- Warehouse operations background desirable
- Freight forwarding background desirable
- Expert knowledge in Excel/Word/Access/PowerPoint/Visio
- Knowledge of SAP R/3 or other ERP system desirable
- Excellent use of email, internet, and other computer tools
- Excellent communication skills
- Excellent problem solving
- Excellent responsibility
- Excellent teamwork
- Willingness to travel
- Must possess a legal work permit in the U.S.