Customer Team Coordinator

Job Summary

The Customer Team Coordinator is responsible for working directly with our technicians and customers through proactive communication on scheduling and billing. The Customer Team Coordinator will coordinate parts procurement and order processing with the parts department to ensure technicians have needed items for field repairs.

General Duties and Responsibilities

• Receive incoming service calls and dispatch technicians accordingly
• Track open repair orders and ensure timely follow-up and/or invoice
• Operate in a professional and courteous manner to exceed customer expectations
• Initiate and control repair orders and the proper status for labor and materials to the customers
• Promote ProLift Toyota Material Handling's values, mission and purpose of "Helping People Carry the Load" to ensure we are customers', vendors' and associates' "Indispensable Partner".

Educational/Job Requirements

• A High School Diploma or equivalent
• Two years of customer service or administrative experience
• Efficiency in Microsoft products such as Word, Outlook, and Excel
• Excellent verbal and written communication skills
• Ability to handle confidential information

About the Company

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are driven to be the premier provider of material handling equipment and service. We believe that by investing in our people and technology, we create an exceptional customer experience, allowing us to focus on our customers and take action on improving our customers' business.

We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.

ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.

Benefits

• Medical
• Dental
• Vision
• 401K
• Company paid life insurance
• Company paid short-term disability
• Paid parental leave
• Other supplemental insurance options (e.g., - pet insurance)

What We Have to Offer

• Paid time off after 30 days
• Volunteering opportunities for non-profit organizations

Equal Opportunity Employer

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