Customer Success, Support (2nd Shift)

About the role

Kipsu is a Minneapolis-based technology company that provides customer support services to various industries. This role involves assisting customers with questions, troubleshooting, and configuration changes.

Responsibilities

• Provide top-notch, "white glove", concierge-level service to Kipsu customers
• Respond quickly to our customers
• Develop skills around various technologies and help build out new ways to enhance our platform
• Offer 24/7, 365 day support to our customers
• Work from 3pm - 11pm with potential for weekend and holiday work

Requirements

• Excellent communication skills in both writing and speaking
• A great attitude and a love for helping others succeed; a willingness to “roll up your sleeves”
• Previous experience in the service/hospitality industry
• Ability to multi-task and work independently under pressure without constant guidance
• Consistently over-deliver on any promise made to a customer
• Cool and calm demeanor when customers are neither cool nor calm
• Unyielding resilience, strong work-ethic, and an innate drive for personal success
• Creative thinking and the desire to improve processes and resolve inefficiencies
• Excellent problem-solving skills; if you’re the go-to person in your current department for escalated or difficult issues, that’s a good sign

Qualifications

• Knowledge of various technologies
• Ability to work independently and manage multiple tasks
• Experience in customer service or a related field

Skills

• Communication skills
• Problem-solving skills
• Customer service skills

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K with a company match
• Unlimited/responsible vacation time
• Life insurance
• Flex spending account
• Commuter benefits

Pay

The compensation range for this role is $50,000- $60,000/yr.

Schedule

This role is from 3pm - 11pm and may include some weekends and holidays.