Customer Service Representative-2nd shift
Responsibilities
- Be the first point of contact with our customers.
- Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
- Data entry, including customer contact information and relevant details concerning their plumbing problems.
- Schedule a service call based on customer’s availability and convenience.
- Discuss additional services and products we have available that may be helpful.
- Be a trusted informational resource for Roto-Rooter customers.
Requirements
- Bilingual skills are a plus!
- Strong customer service focus
- AS400 knowledge is preferred
- Prior call center experience is helpful
- Able to work in a fast-paced environment
- Excellent oral and written communication skills
- A Working knowledge of Microsoft Word and Excel programs
- Self-starter who is organized and thorough with attention to detail
Benefits
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
Pay
The hourly pay rate for this position is $17.00-$19.00, depending on experience.
Schedule
This is a full-time customer service position at Roto-Rooter’s Baltimore-area call center, located in Linthicum, MD, operating on the evening shift (until 10:00 p.m.).
About the Role
Hiring immediately for Customer Service Representative for second shift, which may include Saturdays and Sundays.
Qualifications
None specified.
Skills
None specified.
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
We also offer excellent career paths for military veterans and personnel transitioning to civilian professions.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.