Customer Service Representative 1 or 2

About the role

The Georgia Department of Public Health - District 2 is seeking a Customer Service Representative to join a dedicated group of public health professionals. This position supports the overall mission and vision of protecting lives of Georgian residents.

Responsibilities

• Works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
• May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.
• Initial check in of patients for General Intake, CHC, TRV, and STD clinics.
• Gets current address, phone number, insurance card, ID and any necessary documents from patients when checking them in.
• Maintains the patient waiting area.
• Directs clients to the appropriate clinics within the health department.
• If needed, assists with information for clients needing services outside of the health department.
• Receives, screens and directs telephone communications.
• Checks voicemail and returns calls periodically throughout the day.
• Interprets and translates health care information for limited English-proficient clients.
• Conveys appropriate translations to clients/families regarding various health care programs, guidelines, services, support systems and problems.

Requirements

• Customer Service Representative 1: High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
• Customer Service Representative 2: High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
• Preferred Qualification: Ability to speak, read and write Spanish.

Qualifications

• Customer Service Representative 1: High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
• Customer Service Representative 2: High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
• Preferred Qualification: Ability to speak, read and write Spanish.

Benefits

• 40-hour work week (Monday – Friday)
• 13 paid holidays/yr.
• 3 weeks each of annual & sick leave/yr.
• A defined benefit retirement plan including a 401(K) plan with a matching employer contribution
• Health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available.
• Medical/childcare spending accounts can be established in addition to deferred compensation – 457.

Pay

Pay grade F,G

Schedule

Monday, Wednesday & Thursday 8-5; Tuesday 8-7 & Friday 8-12 with 30 mins for lunch