Customer Service Representative 1 or 2

About the role

The Georgia Department of Public Health - District 2 is seeking a Customer Service Representative to join a dedicated team of public health professionals. This position supports the overall mission and vision of protecting lives of Georgian residents.

Responsibilities

• Works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
• May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.
• Initial check in of patients for General Intake, CHC, TRV, and STD clinics.
• Gets current address, phone number, insurance card, ID and any necessary documents from patients when checking them in (updating client VHN record)
• Scans records to appropriate file in VHNS
• Schedules appointments
• Checks MDCD eligibility and GRITS immunizations records, backloads as needed
• Prints GRITS record for Nurse to review
• Prints VIS Flyer form VHN and gives to the patients
• Maintains the patient waiting area
• Directs clients to the appropriate clinics within the health department
• If they need services outside of the health department the clerk will assist with information as best as possible
• Receives, screens and directs telephone communications
• Checks voicemail and returns calls periodically throughout the day
• Interprets and translates health care information for limited English-proficient clients
• Conveys appropriate translations to client/family regarding various health care programs, guidelines, services, support systems and problems

Qualifications

• Customer Service Representative 1: High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
• Customer Service Representative 2: High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualifications

• The ability to read, speak and write Spanish

Benefits

• 40-hour work week (Monday – Friday)
• 13 paid holidays/yr.
• 3 weeks each of annual & sick leave/yr.
• A defined benefit retirement plan including a 401(K) plan with a matching employer contribution
• Health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available
• Medical/childcare spending accounts can be established in addition to deferred compensation – 457