Customer Success Operations Intern

Job Summary

We are seeking a motivated and detail-oriented Summer Intern to support our Project Management and Application teams. This role provides hands-on experience within an OEM environment, assisting with project coordination, resource planning, process improvement initiatives, documentation management, and internal collaboration efforts. The ideal candidate is organized, proactive, technology-savvy, and interested in learning how a complex organization supports customers, installations, and operational excellence.

Duties & Responsibilities

• Assist with resource planning and scheduling activities for customer projects and installations.
• Support project managers with administrative and coordination tasks throughout project lifecycles.
• Track project action items, deliverables, and deadlines to ensure timely completion.
• Absorb post-installation documentation, closeout activities, and record management.
• Support data collection and reporting for operational metrics and planning processes.
• Help coordinate communication and collaboration activities across internal departments.
• Absorb the development, maintenance, and enhancement of SharePoint sites and team resources.
• Create and update training materials, presentations, and process documentation.
• Review documentation for completeness, accuracy, and compliance with internal standards.
• Participate in continuous improvement projects and process optimization initiatives.

Qualifications

• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and meet deadlines with minimal supervision.
• Excellent attention to detail and commitment to documentation accuracy.
• Strong written and verbal communication skills.
• Ability to ask thoughtful questions and seek clarification when needed.
• Self-motivated, proactive, and eager to learn.

Preferred Qualifications

• Pursuing a degree in Business Administration, Communications, Logistics, Supply Chain Management, Project Management, Operations Management, or a related field.
• Experience with SharePoint, website management, or content management systems is a plus.
• Interest in project management, operations, process improvement, or customer support functions.

Desired Characteristics

• Demonstrates professionalism and accountability.
• Takes initiative and communicates progress, risks, or issues proactively.
• Follows through on commitments and action items.
• Works effectively in a collaborative team environment.
• Shows curiosity about how business operations and customer-facing projects are executed.
• Possesses a growth mindset and willingness to take on new challenges.

What You Will Gain

• Exposure to project management, and customer support functions.
• Experience working cross-functionally with multiple departments.
• Practical experience with business systems, documentation processes, and project coordination tools.
• Mentorship from experienced professionals in operations and project management.
• Opportunities to contribute to meaningful projects that support business objectives and customer success.