Customer Success Executive 3

Responsibilities

• Establish trusted advisor relationships with customer leadership and stakeholders
• Communicate the business and technical value of the company’s offerings to align with customer goals
• Assess business challenges and develop strategies for customer success
• Define and implement customer success strategies and act as the customer advocate
• Collaborate with sales teams to enhance account retention and expansion

Qualifications

• 7 years of account management or customer success experience, preferably in enterprise software
• Proven ability to advocate for customers and build strong relationships with partners
• Exceptional communication skills for presenting to stakeholders at all levels
• Experience leading large projects and solving complex business challenges
• Ability to coordinate across multiple functions to achieve account goals
• Strong understanding of open source software and development models
• Familiarity with Salesforce and other CRM solutions

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Accounts for healthcare and dependent care
• Retailer 401(k) with employer match
• Generous paid time off and holidays
• Paid parental leave for all new parents
• Leave benefits including disability and paid family medical leave
• Employee stock purchase plan and tuition reimbursement

Pay

$132,400 – $211,880 annually

Schedule

Remote - US based candidates only, no visa sponsorship available

Company Information

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.