Customer Success

What Success Looks Like

You manage a high-volume book of accounts across a range of sizes and verticals. In a given week, you will:

• Kick off a relationship with a new 24/7 logistics customer, setting clear expectations for a successful partnership with Meter.
• Align on maintenance windows, hardware upgrades and change freezes during peak season.
• Run dashboard walkthroughs with IT administrators at schools who recently switched to Meter.
• Based on their feedback, partner with Marketing to build a series of “back-to-school” webinars for school customers.
• Partner with Meter Support to build a standard playbook for common non-technical customer tickets, from billing and circuit upgrade questions to move requests.
• Audit accounts that have been quiet and determine what action, if any, is needed.
• Schedule in-person QBRs for a subset of these accounts, while reviewing support activity and other signals to assess sentiment across the rest.
• Review expansion signals (e.g. headcount growth, leasing activity) across your book and proactively engage to discuss connectivity needs before new leases are finalized.
• Debrief a support escalation with the engineering team, translating a recurring customer pain point into a scoped, actionable feature request.

Who You Are

This role is not a fit for someone who wants to manage a small number of high-complexity accounts, or who is only motivated by commercial deal-making. You care about whether Meter wins, not just whether your accounts are healthy. The operational challenges genuinely interest you: What does enabling independence for customers look like? How do you balance speed, quality, and scale? How do you measure success? You know how to communicate, pay close attention to details, and want to own the outcome. Your customer-facing instincts are strong, and you know how to read what someone actually needs, not just what they are asking for.