Customer Success
About the role
The Provider Success team at Forus is responsible for driving adoption, expanding usage, building lasting partnerships, and turning users into advocates for medical practices and health systems once they start using our platform. You will own the journey end-to-end, translating insights from practices into new product direction, stronger playbooks, and better workflows. You will work directly with providers to drive workflow transformation, stakeholder alignment, adoption, and growth while helping build the systems and processes that allow Provider Success to scale across thousands of practices and systems.
This is a demanding role with high levels of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives company growth and accelerated career progression, we want to hear from you.
Qualifications
- 2-10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role with meaningful ownership
- Experience owning customers after sale, including onboarding, stakeholder management, activation, expansion, retention, and escalation
- Consultative approach to customer relationships: you can understand how an organization works, identify what matters, and guide customers toward measurable outcomes
- Comfort building process in ambiguity, including playbooks, health metrics, handoffs, documentation, escalation paths, and repeatable operating rhythms
- Strong written and verbal communication that helps you build trust with providers, align internal teams, and drive follow-through
- Track record of moving quickly, improving as you learn, and going to unreasonable lengths to deliver on goals
- High NPS with your former teammates