CUSTOMER SRVC REP-NWI GI INSTITUTE

Responsibilities

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Aids in the check-in and check-out process for patients, preparing medical records for physician visits.
• Directs telephone calls and messages, providing customer service as needed.
• Initiates scheduling for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments according to protocol.

Qualifications

• Certification as a Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Good computer skills and proficiency in operating basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy, and compassionate customer service to patients.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.

Education

• A High School Diploma/GED Equivalent is required.
• Customer service, reception, filling or billing experience in a physician's office or hospital is preferred.
• Healthcare/Medical - Physician's Office experience is preferred.