Program/Customer Rep Sr

Basic Qualifications

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 6 years of professional experience; or 4 years of professional experience with a related Master’s degree.
• Proficiency in Microsoft Office suite products and SAP.
• Strong skills in Microsoft Word, Excel, PowerPoint, and Outlook, with the ability to create and edit documents, spreadsheets, and presentations.

Job Description

At Sikorsky, a Lockheed Martin company, we're driven by a shared mission to make a profound impact on the world through our innovative aerospace products. As a global leader in the design and manufacture of advanced helicopters, our aircraft are trusted by all five branches of the US armed forces, as well as military services and commercial operators in over 40 countries. Behind the scenes, our dedicated International Military Aftermarket Sustainment team provides comprehensive support and services to our helicopter customers throughout the entire lifecycle of their aircraft. Our team's primary focus is on ensuring the ongoing airworthiness, safety, and performance of Sikorsky helicopters, while also delivering exceptional customer service and support.

THE WORK

As a Program/Customer Rep Sr., you will serve as the primary point of contact for our customers, providing exceptional customer service and support from a sustainment perspective. You will be responsible for building and maintaining strong relationships with customers, understanding their needs and concerns, and working collaboratively with internal stakeholders to deliver tailored solutions that meet their requirements. Specific Responsibilities Include:

• Providing customer support and guidance on maintenance, repair, and overhaul (MRO) services, spare parts, and technical publications.
• Collaborating with internal teams, including engineering, logistics, and supply chain, to resolve customer issues and improve overall customer satisfaction.
• Developing and maintaining a deep understanding of customer needs, preferences, and pain points to inform sustainment strategies and improve customer outcomes.
• Identifying opportunities to grow customer relationships and increase revenue.

Who We Are

We're a dynamic team of visionary professionals united by a shared passion for innovation and a relentless drive to push the boundaries of what's possible. Together, we tackle the world's most complex engineering challenges, harnessing our collective expertise to craft, design, and build cutting-edge solutions that make a profound impact. With a global customer base and a reputation for pioneering original solutions that leverage the latest technologies, we're proud to be a trusted partner to those who rely on our products to keep them safe and secure. Our helicopters are more than just machines - they're a lifeline that brings people home to their loved ones, providing a sense of comfort and reassurance to families around the world.

Who You Are

As a Program/Customer Rep Sr., you are an individual with excellent communication and interpersonal skills, have a strong understanding of the commercial industry, and experience in a customer-facing role.

WHY JOIN US

We believe that owning your career and having the freedom to make critical business decisions is key to making a real impact. With the autonomy to use your skills and expertise in innovative ways, you can take on exciting challenges and help solve some of the world's most pressing problems.