Sr Customer Service Rep

Job Responsibilities

• Affords support to the Customer Service Supervisor in overseeing all Customer Service staff members
• Participates in the ongoing training of all Customer Service personnel, including new hires
• Maintains oversight of the order flow between the Customer Service department and other relevant areas
• Handles the deletion, correction, or re-entry of patient orders as required
• Monitors incoming and outgoing customer service phone calls to ensure appropriate telephone etiquette is being utilized