Customer Solutions Manager, US FED CIV, FedCiv

Application deadline: Jul 29, 2026

About the role

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector team. In this role, you will help customers realize sustained business value by accelerating their cloud transformation journey. This position requires 25% - 40% travel, dependent on geography and time of year, and requires that the candidate be a US Citizen with an active Top Secret security clearance.

Responsibilities

• Act as a customer advocate, guiding organizations through value realization, enablement, and governance of their cloud transformation journey.
• Accelerate customer value realization through adoption of AWS services, partner solutions, and best practices.
• Help customers achieve organizational cloud readiness, fluency, and skills via training, experience-based accelerators, and skills guilds.
• Establish and mature operating models to drive scale and long-term success using AWS frameworks.
• Balance engagement with customers, partners, and internal AWS teams to solve complex technology challenges.
• Define strategic opportunities and assess business/technical risks for cloud initiatives, including migrations, data analytics, digital transformation, and innovation.
• Influence technical stakeholders and partner with cross-functional teams to deliver cloud adoption and migration strategies.
• Manage and deliver business and technology projects, navigating risks and executing in ambiguous environments.
• Serve as the customer’s cloud journey coach and advocate within AWS, communicating customer needs to leadership, product, and engineering teams.
• Share best practices and reusable assets to support the evolution of the AWS customer experience and CSM discipline.

Requirements

• 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, and successful program completion.
• 5+ years of experience in enterprise IT, either as a vendor, consultant, or managing technical programs.
• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field.
• Experience in customer-facing roles.
• Current, active TS/SCI US Government Security Clearance.
• Ability to pass the AWS Certified Solution Architect, Associate level within the first year of employment.
• Ability to pass the AWS AI Practitioner Exam within the first three months of employment.

Preferred Qualifications

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique requirements.

About the team

Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud. The team operates with the following principles:

• Working backwards from the Customer: Dive deep to understand context, vision, and strategic goals to proactively guide cloud journeys.
• Guided by Facts and Data: Use expertise to inform priorities and influence customer, AWS service, and industry solution opportunities.
• Focus on Excellence: Take pride in knowledge and expertise to deliver the best solutions for customer outcomes.
• Simplification and Agility: Bring clarity to complexity and enable iterative approaches to demonstrate results and value.
• Inclusion, Diversity & Equity: Support authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.

Why AWS

• Inclusive Team Culture: AWS values curiosity and connection, with employee-led affinity groups promoting inclusion and collaboration.
• Mentorship & Career Growth: Access to knowledge-sharing, mentorship, and career-advancing resources to develop professionally.
• Work/Life Balance: AWS strives for flexibility to support harmony between work and personal life.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Pay

Base salary range:

• Denver, CO: $131,300 - $177,600 USD annually
• Arlington, VA: $131,300 - $177,600 USD annually
• Seattle, WA: $131,300 - $177,600 USD annually

Final compensation will be determined based on experience, qualifications, and location.