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Customer Solutions Manager, US FED CIV, FedCiv

Amazon Web Services (AWS) · Denver, CO · 2 wk ago
AdvertisingFull-time

About the role

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector team. This role requires 25% - 40% travel, depending on geography and time of year. The candidate must be a US citizen and hold an active Top Secret security clearance.

Responsibilities

  • Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) advocate for customers through the cloud lifecycle, enabling them to realize value, prepare for cloud readiness, and govern their cloud journey.

  • Identifying and accelerating customer value realization, helping customers achieve organizational cloud readiness, and influencing technical stakeholders to align on cloud adoption and migration strategies.

  • Defining opportunities and understanding associated business and technical risks that are strategic to the customer’s cloud journey, including large-scale migrations, data analytics, digital transformation, and innovation.

  • Collaborating with cross-functional teams and pre/post-sales to drive detailed discussions and deliver cloud adoption and migration strategies with and on behalf of the customer.

  • Navigating risks or roadblocks in an ambiguous and changing environment, executing projects, and serving as the customer’s cloud journey coach.

  • Sharing best practice learnings into reusable assets for internal re-use, aiming to support the evolution of the AWS customer experience and Customer Solutions Manager discipline.

Qualifications

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.

  • 5+ years of work in enterprise IT, either as a vendor, consultant, or have prior experience working with or managing technical programs.

  • Bachelor's degree in Science, Technology, Engineering, Math, or a related field.

  • Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.

  • Experience working in enterprise IT, either as a vendor, consultant, or have prior experience working with or managing technical programs.

  • Experience in customer-facing roles.

  • Current, active TS/SCI US Government Security Clearance.

Preferred Qualifications

  • AWS or other cloud certification.

  • Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.

  • Experience coordinating between project teams and customers to meet unique customer requirements.

Pay

The base salary range for this position is $131,300.00 - $177,600.00 USD annually.

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