Customer Solution Strategist
Smurfit Westrock · Dallas, Texas, United States · Yesterday
Business Development$22–$29/hrFull-time
Description
The Customer Service Specialist will handle customer inquiries, maintain accounts, process orders, and solicit add-on sales. The Customer Solution Strategist will work onsite, providing strategic support and managing projects.
Requirements
- Associate degree (AA) or equivalent from two-year college or technical school preferred
- Minimum of 3 years of experience in a related field required
- Knowledge of packaging products or distribution preferred
- Experience with project management and meeting specific deadlines in a dynamic environment
- Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions
- Confident interpersonal, verbal, and written communication skills with various organizational levels
- Fluency in English required, verbal and written; bilingual skills preferred
- Proficient data entry skills and above average knowledge of MS Office products
- AS400 a plus
- Available to work on the last day of each month to process month end closing
- Occasional travel
- Heavy call center environment, will need to wear airpods or headset
- Sales Support experience a huge plus
Qualifications
- Must pass a drug screening after receiving a conditional job offer
Skills
- Project Management
- Customer Service
- Strategic Planning
- Communication
- Problem Solving
- Data Entry
- MS Office
- AS400
Benefits
- Medical, Dental and Vision Benefits
- 401k with company match
- Paid vacation time & holidays
- Life Insurance & AD&D
- Short- & Long-term Disability Insurance
- Tuition Reimbursement
Pay
$22 - $29/hr
Schedule
Mon- Fri, 8am - 5pm (occasional overtime including weekends)