Customer Solution Strategist

The Opportunity

The Customer Service Specialist will be responsible for:

• Receiving phone and email inquiries from existing and potential customers.
• Accurately maintaining customer accounts, inquiries, and orders.
• Processing requests for product inquiries or samples.
• Communicating order schedules, delays, and soliciting add-on sales.
• Preparing, entering, and monitoring customer orders for strategic accounts.

How You Will Impact Smurfit Westrock

Lead the RFQ process:

• Spec material, collect customer information, maintain quote log, and communicate between purchasing and sales.
• Primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
• Provide prompt communication regarding order expectations and existing challenges.
• Gather input, evaluate, and make recommendations based on customer needs.
• Use creative problem-solving to achieve sales and customer objectives.
• Identify cost-saving opportunities for accounts to improve profitability.
• Initiate, track, organize, prioritize, and monitor multiple projects.
• Ensure on-time delivery and compare incoming work specifications with estimates.
• Prepare quotation requests and present appropriate quotes.
• Review costing and invoicing to ensure agreement with signed quotes.

What You Need to Succeed

• Associate degree (AA) or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field required.
• Knowledge of packaging products or distribution preferred.
• Experience with project management and meeting specific deadlines in a dynamic environment.
• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.
• Confident interpersonal, verbal, and written communication skills with various organizational levels.
• Fluency in English required, verbal and written; bilingual skills preferred.
• Proficient data entry skills and above-average knowledge of MS Office products.
• AS400 a plus.

Available to Work

• On the last day of each month to process month-end closing.
• Occasional travel.
• Heavy RFQ processing.
• Call center environment, will need to wear airpods or headset.
• Sales support experience a huge plus.

What We Offer

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.
• Benefits: Medical, Dental and Vision Benefits, 401k with company match, Paid vacation time & holidays, Life Insurance & AD&D, Short- & Long-term Disability Insurance, Tuition Reimbursement.

Drug Screening

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.