Customer Solutions Strategist

Description

The Customer Service Specialist will handle phone and email inquiries from customers, maintain customer accounts, process orders, and solicit add-on sales. The Customer Solution Strategist will work onsite, providing strategic support to customers and sales staff.

Requirements

• Associate degree (AA) or equivalent from two-year college or technical school preferred
• Minimum of 3 years of experience in a related field required
• Knowledge of packaging products or distribution preferred
• Experience with project management and meeting specific deadlines in a dynamic environment
• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions
• Confident interpersonal, verbal, and written communication skills with various organizational levels
• Fluency in English required, verbal and written; bilingual skills preferred
• Proficient data entry skills and above average knowledge of MS Office products
• AS400 a plus
• Available to work on the last day of each month to process month-end closing
• Occasional travel
• Heavy call center environment, will need to wear airpods or headset
• Sales support experience a huge plus

Qualifications

• Must pass a drug screening after receiving a conditional job offer

Skills

• Project management
• Customer service
• Strategic planning
• Communication
• Data entry

Benefits

• Medical, Dental, and Vision Benefits
• 401k with company match
• Paid vacation time & holidays
• Life Insurance & AD&D
• Short- & Long-term Disability Insurance
• Tuition Reimbursement