Customer Success Strategist

About the role

Hearst Newspapers is seeking a Customer Success Strategist to support our digital advertising teams. This role involves building and maintaining strong customer relationships, ensuring client satisfaction, and driving retention and revenue growth.

Responsibilities

• Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.
• Data Analytics: Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.
• Pipeline Management: Develop and nurture long-term client relationships, focusing on increasing retention and growing revenue.
• Become an expert on our digital and print products/services.
• Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution.
• Recommend new products and promotional opportunities to current clients and handle objections efficiently.
• Collaborate with sales teams to develop upsell opportunities and drive incremental revenue growth.
• Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.
• Manage client pipeline and monthly revenue forecast in Salesforce.com.
• Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes.
• Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.

Requirements

• Education: BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience.
• Experience: 2+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals.
• Skills: Superior presentation, interpersonal, and communication skills. Technically savvy with experience in Google Analytics, Excel, Word, and CRM systems (Salesforce preferred).
• Mindset: Goal-oriented, competitive, analytical, and forward-thinking with strong business and financial acumen.

Qualifications

• Superior presentation, interpersonal, and communication skills.
• Technically savvy with experience in Google Analytics, Excel, Word, and CRM systems (Salesforce preferred).
• Goal-oriented, competitive, analytical, and forward-thinking with strong business and financial acumen.

Benefits

• Dynamic Environment: A great work environment where it's never boring.
• Comprehensive Training: Paid in-depth sales and product training.
• Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential.
• Collaborative Culture: Ideas and input are always welcome.
• Physical Wellbeing: Medical, Dental, and Vision coverage to keep you and your family healthy.
• Invest for the Future: Competitive retirement plan with matching program in most markets.
• Generous Paid Time Off: Recharge with ample time off, including holidays and vacation.
• Paid Parental Leave: Support for growing families, with paid leave for new parents.
• Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.
• Mental Wellness Benefits: Be your best self with our mental wellness benefits.
• LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for every individual’s unique needs.
• Fertility Coverage & Menopause Support: Helping you along every step of your family journey.
• Pet Wellness Reimbursement & Rover Credits: We care about your pets, too – helping you keep them happy and healthy.

Pay

Competitive base salary with uncapped commissions for unlimited earning potential.

Schedule

Hybrid work week schedule, working three days a week in office.