Customer Site Service Rep I - Austin, Texas

Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and presented in BASF branding. All roles are positions at Surventis, and your application will be submitted to us.

About the role

At Surventis, we go beyond the surface—in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible.

This position supports the daily operation of Surventis products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The incumbent will demonstrate the technical and professional expertise to enhance Surventis' reputation with the customer. They will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

Responsibilities

• Support the daily operation of Surventis products in Customer Automotive Assembly Plants.
• Provide on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assure product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Respond to customer requirements, enforce product quality/performance specification, and support new product/application development.
• Support the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Manage existing relationships and develop new ones.

Requirements

• High School Diploma (or GED) required.
• Ingrained safety mindset.
• Excellent interpersonal and communication skills.
• Strong mechanical aptitude for collecting and analyzing technical data to identify and resolve issues.
• Attention to detail in following written procedures, work instructions, and JSAs.
• Proficiency with the Microsoft Office product suite.
• Track record of working independently, demonstrating leadership potential and flexibility.
• Willingness to work shifts and weekends when necessary.

Applicants must be currently authorized to work in the United States on a full-time basis.