Customer Service Rep I

What You'll Be Working On

• Aid customers
• Collect and reconcile cash
• Prepare daily reports and bank deposits
• Prepare work orders to operational personnel
• Print, reconcile and distribute reports and calculations
• Charge customer accounts for services rendered
• Issue credits and adjustments when necessary
• Review figures to ensure proper accounts are being charged and billing is correct
• Reconcile daily payments that are received through the mail and cash drawers
• Reconcile all cash taken daily and prepare bank deposits
• Receive and transmit information to and from service, installation and delivery personnel
• Enter changes on customer's accounts
• Perform credit history checks for prospective customers
• Maintain customer and vendor files
• Store batches and reports
• Type correspondence
• Attend training seminars
• Order office and computer supplies
• Maintain good customer relations
• Interpret, monitor and implement company policies
• Involvement with Public Assistance Programs
• Keep up-to-date with changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implement procedures for handling accounts and monies
• Maintain and process deposits
• Review budgets to determine the need for increasing budget amounts
• Assist in preparation of the customer budgets

Who You Are

• A minimum of 2 years clerical or customer service experience is preferred
• Excellent written and oral communication skills
• Experience handling cash is required
• Good math aptitude, collection techniques and some account knowledge
• Strong computer aptitude and skills preferred
• Experience with MS Office and other call center technologies