Customer Service Rep I (Onsite)

At Fenner Precision Polymers, a Michelin Group company, we’re committed to delivering high-performance solutions that power critical applications across industries. Our culture is built on safety, innovation, continuous improvement, and a shared dedication to excellence. We value teamwork, adaptability, and a positive work environment where every employee plays a vital role in our success.

What We Offer

• Competitive pay with shift differentials and bonuses
• Day-one Medical, Dental, and Vision coverage
• 401(k) match immediately vested with the company
• 100% Paid Parental Leave
• Michelin Stock Purchase Program
• Michelin Tire Rebate Program
• Career Development in a Global Organization
• A Culture Built on Trust, Respect, and Empowerment

Responsibilities

As a key member of our Customer Service team, you will support sales growth through customer engagement, order management, and lead follow-up, while delivering a high-quality customer experience. This role serves as a key point of contact for customers and internal stakeholders, ensuring efficient communication, accurate order processing, and timely follow-through. This position plays a critical role in supporting revenue growth, maintaining customer relationships, and driving operational excellence within Fenner’s sales organization.

• Customer & Sales Support
  • Manage inbound customer inquiries, including requests for quotes, order status, and product information
  • Develop and maintain strong relationships with customers to support retention and growth
  • Provide timely and accurate quotes, pricing, and product information
  • Support outside sales and sales managers with account management and follow-up
• Order Management & Execution
  • Enter and manage customer orders, ensuring accuracy and completeness
  • Coordinate with operations, supply chain, and customer service teams to ensure timely fulfillment
  • Track orders and proactively communicate updates or issues to customers
  • Resolve customer issues efficiently and professionally, escalating as needed
• Lead Management & Sales Growth
  • Support lead qualification and follow-up activities to drive conversion
  • Identify opportunities for upselling, cross-selling, and account expansion
  • Maintain accurate and up-to-date activity within CRM systems
  • Assist in pipeline tracking and reporting
• Collaboration & Continuous Improvement
  • Partner cross-functionally with operations, engineering, and procurement teams to support customer needs
  • Provide feedback on customer trends, product needs, and market insights
  • Support process improvements to enhance efficiency and customer experience
  • Contribute to sales initiatives, campaigns, and ongoing business development efforts

Requirements

We’re seeking a team member who:

• 2–5 years of experience in inside sales, customer service, or related roles
• Experience in manufacturing or industrial environments preferred
• Strong ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer-facing skills
• Proficiency in CRM systems and Microsoft Office tools
• Strong attention to detail and organizational skills

Skills

• Customer focus and relationship building
• Communication and collaboration
• Problem solving and critical thinking
• Sales and business acumen
• Time management and prioritization
• Adaptability and continuous improvement mindset

Benefits

• Competitive pay with shift differentials and bonuses
• Day-one Medical, Dental, and Vision coverage
• 401(k) match immediately vested with the company
• 100% Paid Parental Leave
• Michelin Stock Purchase Program
• Michelin Tire Rebate Program