Customer Service Rep- Onsite

What is this role about?

This important role is all about ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns.

Responsibilities

• Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
• Documenting customer information and call history information accurately for future reference
• Processing orders for new services requested
• Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
• Preparing correspondence and coordinating with other functions as necessary to resolve issues

Requirements

• A high school diploma or equivalent
• Prior customer service/call center experience is highly desired, but not required
• You enjoy interacting with customers and providing great service
• You are good at solving problems and clearly explaining solutions
• You thrive in a fast-paced, high-volume environment
• You have strong communication skills – interpersonal and written
• You have basic computer skills including having worked with Microsoft Office products
• You can type 25+ words per minute

Qualifications

Comprehensive training, all paid by the company
Very competitive compensation program
Opportunities for advancement and career growth – including paths into management level roles
Medical, dental and vision coverage + discounts on Terminix brands
Short/long-term Disability and Life Insurance
Paid time off

Benefits

• Base Pay Range : $0.00 - $0.00
• Starting pay falls within the given range, but can vary based on factors like geographic location, skills, education, and experience.
• Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Terminix?

• A career with the Rentokil family of companies can be a professional trajectory filled with opportunity.
• We are committed to hiring and retaining a diverse workforce.
• We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
• We offer competitive pay and many of our roles offer performance incentives.
• We provide comprehensive training, all paid by the company.
• We offer multiple avenues to grow your career through training and development programs.
• We offer tuition reimbursement benefits (for FT Colleagues).
• We provide health and wellness benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
• We offer savings and retirement benefits such as a 401(k) retirement plan with company-matching contributions.
• We prioritize work-life balance with vacation days & sick days, company-paid holidays & floating holidays, and a company mindset that prioritizes health, safety, and flexibility.

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).