Customer Service Rep I

Essential Job Functions

• Works with internal and external customers to provide service to high-profile customers.
• Responds promptly to customer inquiries while providing professional customer support.
• Handles customer complaints and provides appropriate solutions.
• Processes parts orders and parts returns requested by internal and external customers.
• Works with scheduling team to ensure all hot requests are prioritized and managed accordingly.
• Maintains a positive, empathetic, and professional attitude toward customers always.
• Communicates and coordinates with colleagues as necessary.

Qualifications

• Training and/or Experience: Minimum 1 year experience with a manufacturing or distribution company in a materials environment. Minimum 1 year customer service experience. Inventory or production control experience preferred.
• Knowledge, Skills, and Abilities: Excellent interpersonal and customer service skills. Organizational skills and attention to detail. Proficient with Microsoft Office Suite or related software. Intermediate Excel experience preferred.
• Education: High school diploma or equivalent required; Minimum of 1 year experience in customer service type/related role.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Benefits

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.