CUSTOMER SERVICE REP I

Position Summary

The principal function of an employee in this class is to perform a variety of general clerical, administrative support, and information dissemination services for an assigned City department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public.

Essential Functions

• Answers Recreation Center telephone calls; receives and greets customers to the Recreation Center, and provides technical information to the public, callers, and visitors upon request or refers them to other appropriate City departments or personnel.
• Maintains an accurate till through proper cash handling procedures.
• Prepares correspondence, lists, and other documents on the computer.
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Answers incoming customer inquiries.

Additional Functions

• Attends meetings, and training sessions and reviews materials to become and remain current on principles, practices, and new developments in assigned work areas.
• Engages with clients in a friendly and professional manner while actively listening to their concerns. Offers support and solutions to customers in accordance with the company's customer service policies.
• Assumes responsibility for other duties as required or assigned.

Required Education, Experience, & License/Certifications

• A high school graduate or General Education Degree (GED) required.
• At least 1 year of experience in Clerical/Customer Service role or any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
• First Aid and CPR certification preferred.

Required Knowledge, Skills & Abilities

• Fluency in English.
• Knowledge of department and policies and procedures, current practices and procedures involved in City service delivery, and the function of services within the public sector, preferably within a municipal government.
• Knowledge of modern office procedures, practices, and equipment, including modern office filing systems and procedures, and good phone etiquette.
• Ability to work as a member of a team to accomplish department goals.
• Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with City activities and policies.
• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.
• Ability to understand and follow oral and/or written policies, procedures, and instructions, use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions, and prepare and present accurate and reliable reports containing findings and recommendations.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks.
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

Work Environment

The principal duties of this class are performed in a general office environment.

Reasonable Accommodation Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. A reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Eeo Statement

The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status or any other characteristic protected by federal, state, or local laws.

Disclaimer

The City has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the City reserves the right to change this job description and/or assign tasks for the employee to perform, as the City may deem appropriate. This position may be extended, or it may close before the closing date.