Customer Service Rep I

Duties & Responsibilities

• Identifies qualified participants and educates them as to the benefits of selecting MetroPlus as a managed care provider.
• Achieves predetermined monthly enrollments based on regularly updated goals and objectives.
• May provide training of and/or supervision to subordinate staff, and maintains positive public relations presence within the community.
• Implements methods, activities and action plans necessary to achieve daily, weekly and monthly objectives.
• Presents clear and accurate information regarding health plan to eligible recipients and community-at-large.
• Performs group and individual presentations for purpose of educating and enrolling qualified participants in a variety of arenas including but not limited to income support centers, provider sites, churches, WIC programs and shelters.
• Presents MetroPlus Health Plan information to HHC employees at annually designated open enrollment periods.
• Performs telemarketing activities as appropriate for purposes of enrollment and follow-up activity.
• Maintains accurate documentation related to enrollment and field activities.
• Participates in regularly scheduled sales/marketing meetings as required.
• Performs other related tasks as directed.

Minimum Qualifications

• Satisfactory completion of three months of training and orientation administered by MHP personnel;
• or, High School graduation or evidence of having satisfactorily passed a High School Equivalency Program;
• Demonstrated skills in written and or oral communication;
• Minimum one year of experience in direct consumer contact, sales and/or social services;
• or, A satisfactory equivalent combination of education, training and experience.

Knowledge

• Knowledge of a second language may be required.

Special Notes

• For placement in Assignment Level II, candidates must possess one (1) year of experience in Assignment Level I or an additional year of related full-time experience.
• For placement in Assignment Level III, candidates must possess one (1) year of experience in Assignment Level II or an additional two (2) years of related full-time experience, with at least one (1) of those years in a supervisory capacity.