Customer Service Rep I

What Makes Us Great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

• Competitive base salary
• Fantastic opportunities for career growth
• Coooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Infinite wellness initiatives and community events
• Robust and customizable benefit packages - choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What You'll Be Working On

Aid customers

• Collect and reconcile cash
• Prepare daily reports and bank deposits
• Prepare work orders to be dispatched to operational personnel
• Print, reconcile and distribute reports and calculations
• Charge customer accounts for services rendered such as deliveries of propane, labor and parts
• Issue credits and adjustments when necessary
• Review figures to ensure proper accounts are being charged and billing is correct
• Reconcile daily payments that are received through the mail and cash drawers
• Reconcile all cash taken daily and prepare bank deposits
• Receive and transmit information to and from service, installation and delivery personnel
• Enter changes on customer's accounts
• Prepare credit history checks for prospective customers
• Maintain customer and vendor files and store batches and reports
• Type correspondence
• Attend training seminars
• Order office and computer supplies
• Maintains good customer relations
• Interprets, monitors and implements company policies, as they pertain to customer service
• Involvement with Public Assistance Programs
• Maintains and processes deposits
• Review budgets to determine the need for increasing budget amounts
• Aid in preparation of the customer budgets

Who You Are

• A minimum 2 years clerical or customer service experience is preferred
• Excellent written and oral communication skills
• Experience handling cash is required
• Good math aptitude, collection techniques and some account knowledge
• Strong computer aptitude and skills preferred
• Experience with MS Office and other call center technologies