Customer Services Support Operator

About the role

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are seeking a highly motivated Customer Services Support Operator to join our team in Irving, TX.

Responsibilities

• Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customers remotely and onsite, and provides 1st level user support in case of arising issues.
• Drives complex issues and questions to appropriately qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre- and/or post-sales technical product advice for development, implementation and operation of customer solutions.

Requirements

• 2-year vocational training plus up to 1 year of relevant experience.
• Basic knowledge and experience of principles, procedures, work routines, and skills in the related field of work, gained through a structured and focused two-year vocational training period.