Customer Services Support Operator

Key Responsibilities

• Handle customer inquiries through phone, email, and online chat.
• Work in a call-center environment (approximately 50% phone support).
• Manage customer requests, escalations, and issue resolution.
• Process orders, returns, credits, debits, quotes, and status updates in SAP.
• Manage CRM queues and customer communications.
• Support customers using online ordering and catalog platforms.
• Document all customer interactions in CRM.
• Cook up with suppliers regarding orders, returns, and product inquiries.
• Support real-time online chat requests.
• Research and resolve customer issues through collaboration with internal teams.

Required Qualifications

• A High School Diploma or GED.
• 2+ years of customer support/customer service experience.
• Strong verbal and written English communication skills.
• Microsoft Office proficiency.
• Ability to handle customer inquiries and escalations professionally.
• Strong customer service and problem-solving skills.
• Authorization to work in the U.S. without sponsorship.

Preferred Qualifications

• An Associate's or Bachelor's degree.
• Experience supporting HVAC, Building Automation, or Fire Safety customers.
• SAP experience.
• Experience with Salesforce/CRM.

Candidate Profile

• Best suited for candidates with:
• Customer service or call-center experience.
• Order management and customer support operations experience.
• SAP order-processing experience.
• Experience with Salesforce/CRM.
• Strong communication and multitasking abilities.
• Seniority Level: Entry-level to mid-level customer support professional (approximately 2-5 years of experience).
• Not a technical engineering role.

Hours

8:00 AM - 5:00 PM

Travel

None