Customer Service Operator

Founded in 2010, Fun Town RV (FTRV) is Texas’s largest RV chain with 36 locations and plans to expand. The company offers top RV brands at competitive prices, backed by a rigorous 100‑plus point inspection on every vehicle, and emphasizes hiring honest, accountable, positive, and passionate team members.

About the role

The Customer Service Operator provides world‑class service while upholding Fun Town RV’s Core Values. This position requires a friendly, outgoing demeanor and strong attention to customer needs.

Responsibilities

• Answer phone calls promptly, friendly, and professionally; conduct client interviews and verify information using FTRV word track.
• Handle online chats to support customers in real time.
• Locate or create company entities in the CRM by searching names or phone numbers.
• Create and assign tasks based on customer needs and internal workflows.
• Follow up on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks.
• Hot‑transfer calls to the appropriate party or department efficiently.
• Check phone lines each morning and report issues to the supervisor promptly.
• Monitor the New Leads Report for Parts and Service to ensure timely response.
• Use Interact to confirm lead parsing and assist with lead flow as needed.
• Perform other duties as assigned by Management.

Preferred qualifications

• High school diploma or GED; or one to three months related experience and/or training; or an equivalent combination of education and experience.
• Advanced computer skills with Google Mail, Sheets, Docs, Calendar, internet software, and Sys2K (Dealer Management Software).
• Excellent communication and organizational skills.
• Comfortable working in a fast‑paced environment with frequent task switching.

Physical requirements

• Regularly required to stand, walk, talk, hear, use hands to handle or feel, and reach with hands and arms.
• Frequently required to sit, climb, balance, stoop, kneel, crouch, or crawl.
• Must be able to regularly lift up to 10 lb, frequently lift up to 15 lb, and occasionally lift up to 25 lb.
• Vision requirements: close vision, peripheral vision, depth perception, and ability to adjust focus.
• Work environment has moderate noise levels.

Benefits

• Competitive salary based on experience.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.
• Store discounts for employees.