Customer Services Support Operator

About the role

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are seeking a highly motivated Customer Services Support Operator to join our team in Austin, TX.

Responsibilities

• Process incoming orders, inquiries, and/or requests regarding products and/or services.
• Perform order management for assigned customers, manage and file clients' information in the information system.
• Support customers remotely and onsite, providing 1st level user support for arising issues.
• Cooperate with clients and sales representatives to clarify orders and issues.
• Participate in investigating and resolving commercial and/or technical problems.
• Support pre- and/or post-sales technical product advice for development, implementation, and operation of customer solutions.
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Experience processing customer orders, forms, and requests.
• Experience communicating with customers through various channels.
• Experience acknowledging and resolving customer complaints.

Qualifications

• Familiarity with Medical Device products (preferred).
• SAP system knowledge (preferred).
• Salesforce system knowledge (preferred).