Customer Service Title Specialist

About The Role

This role is responsible for efficiently processing and securing all titled assets and additional collateral for new contracts and assignments/assumptions nationwide. The role works closely with state agencies, financial institutions, and clients to resolve title discrepancies, handle lien releases, and maintain meticulous records. Communicate title instructions and documentation requirements to internal teams and external partners.

• Audit titled transactions and request or approve any additional documentation needed for funding.
• Cook title applications, POAs, and supporting documents for assumptions, asset swaps, and name changes.
• Apply for duplicate or lost titles and validate proof of transfer to authorize broker commissions.
• Process title requests related to third-party sales and repossessions.
• Provide backup support for Title Support Specialist duties during absences.
• Maintain accurate and consistent documentation in applicable databases and systems.
• Serve as a liaison between internal departments and external parties to resolve title discrepancies.
• Deliver professional, timely customer service and support continuous improvement of title processes.
• Maintain predictable and reliable attendance.
• Demonstrates compliance with all company regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training.
• Keeps up to date on regulation changes.
• Follows all company policies and procedures, compliance regulations, and completes all required annual or job specific training.
• Maintain a working knowledge of the company’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces the vision to become “Business of Choice”

About You

• High School Diploma, GED, Vocational Training, or equivalent required
• 1+ year of experience with title processing either at a state DOL/MMV, sub-agency or other financial institution preferred
• Strong organizational, communication, and collaboration skills
• Ability to work under strict timelines and manage multiple interruptions while maintaining accuracy
• Strong writing and grammar abilities
• Proficient PC skills, including Microsoft Word and Excel

Pay

The pay range for this role is $18.00 - $25.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.