Title Support Specialist - Customer Service

Position Summary

The Title Support Specialist - Customer Service is responsible for supporting daily operational and customer service functions within the title department. This role processes incoming mail and documents, manages system queues and shared inboxes, and responds to client inquiries to ensure timely and accurate service delivery.

Qualifications And Education Requirements

• High School diploma or equivalent required.
• 1+ year of relevant industry experience preferred.
• Experience with ResWare preferred.

Skills, Abilities, And Knowledge

• Excellent oral and written communication skills, including ability to effectively communicate with internal staff and external customers via phone and email.
• Strong attention to detail.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and delivering exemplary customer service.
• Ability to work independently and complete assignments within prescribed routines and standard accepted practices.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Understanding of title procedures and customer service best practices.

Work Environment And Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting and carrying (up to 20–25 lbs.).

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• Newrez Employee Emergency and Disaster Fund
• Volunteer Time Off day
• Matching Gifts Program
• Grants, nonprofit resources, and volunteer opportunities

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference. 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.