Specialist, Customer Service

About the role

Entegris is seeking a Customer Service Specialist in Chaska, MN, to support Entegris’ customers. This role independently manages complex customer issues, interprets company policies, and collaborates cross-functionally to ensure customer requirements are met while supporting operational and financial objectives.

Responsibilities

• Independently analyze customer orders and non-routine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives.
• Serve as the primary point of contact for assigned customers, independently managing non-routine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements.
• Identify and monitor shipping and billing holds, account discrepancies, or service risks and take corrective action within assigned authority.
• Resolve accounts receivable issues by interpreting policy and coordinating with Finance.
• Absorb competing customer requirements and determine which customer commitments should take precedence based on business impact, operational constraints, and strategic considerations.
• Develop and review customer quotations and deliver accurate pricing and terms, reviewing and evaluating customer purchase orders for alignment with compliance requirements, exercising judgment to resolve discrepancies or determine appropriate corrective actions and authorize SAP entry in accordance with company policies.
• Analyze consignment inventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and business objectives.
• Interpret and apply company policies to unique customer situations, recommend policy or process changes to better meet customer and business requirements, and approve exceptions or escalations within defined guidelines.
• Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements, balancing customer needs with operational, regulatory, and financial considerations, and be the voice of the customer in internal alignment discussions.
• Manage quality notifications and return material processes, assessing customer impact and determining appropriate corrective actions, applying regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercising judgment to ensure appropriate handling or escalation of compliance-sensitive scenarios.
• Analyze recurring customer and operational issues to identify root causes, recommending and supporting improvements to workflows, processes, and service models to increase efficiency and reduce cycle time.
• Perform additional responsibilities as assigned to support departmental and organizational objectives.

Qualifications

• Minimum of 2 years of professional experience in customer service, operations, or related business support roles.
• Ability to exercise independent judgment and discretion.
• Strong analytical and problem-solving capabilities.
• SAP experience preferred.
• Proficiency in Microsoft Office.
• Experience in manufacturing or ISO-regulated environments preferred.

Skills

• Ability to exercise independent judgment and discretion.
• Strong analytical and problem-solving capabilities.
• SAP experience preferred.
• Proficiency in Microsoft Office.
• Experience in manufacturing or ISO-regulated environments preferred.

Benefits

• Compensation: $68,500 - $73,000 per year range with actual pay dependent on candidate overall skills for the role.
• Annual bonus eligibility.
• Progressive paid time off policy that empowers you to take the time you need to recharge.
• A generous 401(K) plan with an impressive employer match with no delayed vesting.
• Excellent health, dental and vision insurance packages to fit your needs.
• Education assistance to support your learning journey.
• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.

Pay

$68,500 - $73,000 per year range with actual pay dependent on candidate overall skills for the role.

Schedule

N/A