Specialist, Customer Services

Responsibilities

• Receive and initiate telephone communication with internal and external customers at all levels of the organization.
• Enter orders, credits, debits and other forms of specific product or customer information in SAP system.
• Supply invoices, status requests, and tracking to customers and sales employees.
• Generate quotes for customers via telephone and email.
• Interface with planners, shipping, accounts receivable, product managers and production personnel to check deliveries on orders and quotations.
• Investigate and respond to enquiries and complaints from customers.
• Process RE & RGA requests while communicating with customers.
• Participate in the training of new customer service employees.
• Run daily KPI reports.

Requirements

• Ability to gain knowledge of all products and services offered.
• Proficient with Microsoft Word, Excel, PowerPoint, and PDF files.
• Understand company policies and business practices.
• SAP experience preferred.
• JIRA experience preferred.
• Data entry and typing skills.
• Professional voice on the telephone.
• Learn and perform all customer service tasks required in SAP.
• Excellent written and oral communication skills.
• Work in a high pace environment.
• Work independently and in a team environment.
• Multitask.

Qualifications

• High School Diploma
• 2+ years' experience in customer service role.