Specialist, Customer Service

About the role

The Customer Service Specialist plays a crucial role in Campbell Oil Company, providing exceptional customer support and ensuring a positive experience for all customers.

Responsibilities

• Respond to customer inquiries related to products, service schedules, pricing, logistics, and account status
• Coordinate order processing, delivery schedules, and service dispatch in collaboration with operations, sales, and field teams
• Troubleshoot and resolve customer issues, ensuring compliance with safety and regulatory requirements
• Maintain accurate records in company systems, including order details, service documentation, and communication logs
• Monitor inventory levels, transportation updates, and supply chain activities to support timely deliveries
• Provide customers with product specifications, safety information, and general guidance
• Escalate urgent or complex concerns to supervisors or technical specialists as needed
• Support emergency response procedures during critical situations (e.g., supply interruptions, equipment failures)
• Identify recurring customer concerns and communicate opportunities for process improvement

Qualifications

• A high school diploma or equivalent is required, with an associate or bachelor’s degree preferred
• Previous customer service experience, ideally in the oil and gas, energy, or industrial sectors, is beneficial
• Strong knowledge of industry terminology, operational processes, and safety expectations is essential
• Excellent verbal and written communication skills are necessary
• Proficiency with CRM tools, order management systems, and standard office software is important
• Strong problem-solving skills with the ability to remain calm in fast-paced or urgent situations are required
• Demonstrated ability to multitask, prioritize, and collaborate across departments is key
• A commitment to safety, regulatory compliance, and professional conduct is expected

Benefits

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Everyday Pay if needed
• Flexible Schedules for attending family events
• Professional Training
• Advancement opportunities
• Ledership Training