Specialist, Customer Service
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We partner with producers and customers to source, make, and deliver products that are vital for living, enabling businesses to grow, communities to prosper, and consumers to live well. This position is within our Food Enterprise, serving food manufacturers, food service customers, and retailers with innovative ingredients and branded products, including poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa, and chocolate.
About the role
The SSTNA Customer Service Specialist displays a strong customer-centric mindset and independently manages strategic or advanced customer accounts. This role optimizes moderately complex to complex order and issue management, proactively identifies risk, and partners cross-functionally to deliver a reliable and differentiated customer experience.
Responsibilities
- Independently manage end-to-end order processing for assigned customer accounts using order management tools
- Resolve moderately complex to complex order and issue management cases with limited supervision
- Proactively identify and mitigate order management risks through continuous improvement
- Communicate anticipated delays, constraints, or changes and provide timely alternatives to customers
- Partner with Commercial, Supply Chain, and other functions to resolve order exceptions and risks
- Serve as a customer subject-matter expert (SME) for assigned accounts
- Conduct root-cause analysis and support process improvements
- Coach or mentor less-experienced CSRs as needed
- Escalate only the most complex issues appropriately while owning resolution
- Engage with customers and handle escalations for unclear order issues, resolving problems and identifying risks early
Requirements
- Bachelor’s degree in a related field or equivalent experience
- Minimum of two years of customer service or order management experience
- Experience navigating complex systems and tools with ease
- Experience in customer service order and case management process and tools
- SAP and Salesforce experience
Preferred Qualifications
- Experience in B2B customer-facing roles
- Supply chain experience
Schedule
Monday–Friday, 8:00 AM–5:00 PM
This position is based in Eddyville, IA; Cedar Rapids, IA; or Wichita, KS. Relocation assistance is not provided.