Customer Service Specialist

Key Responsibilities

• Receives calls and processes requests from internal and external customers.
• Answers questions and addresses issues related to customer inquiries.
• Communicates customer issues and feedback to appropriate individuals through established channels.

Required Qualifications

• Solid understanding of computer basics (Windows, Excel, Word, Outlook, and the Internet).
• Proficiency with keyboarding/typing skills.
• Ability to learn order entry procedures, order processing, and order inquiry.
• Organizational and time management skills with a positive personality.
• Excellent listening, oral, and written communication skills with a professional telephone manner.
• Ability to work in a dynamic, fast-paced environment.

Work Environment

• Manufacturing floor environments.
• Exposure to noise, machinery, temperature variation, and industrial conditions.

Physical and Environmental Conditions

• Primarily sitting at a desk with occasional need to stand, walk, and reach for items.
• Fine motor skills for typing on a keyboard and using a mouse.
• Ability to lift and carry light objects (up to 25 pounds) occasionally.
• Repetitive hand movements due to keyboard use.
• Visual acuity for close work with computer screens.
• Indoor office setting with controlled temperature and lighting.
• Moderate noise level from office equipment and conversations.
• Potentially occasional exposure to dust and allergens from paper documents.