Customer Service Technician

Vacation Tree · Prescott, AR · 1 wk ago

Full-time

About the role

Brightspeed is seeking a Customer Service Technician to join our dynamic team. The ideal candidate will perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment. They will also maintain and repair outside plant facilities within assigned geographic service areas.

Responsibilities

Install, maintain, and troubleshoot high-speed internet, video, and voice networks including associated wiring and equipment
Perform maintenance and repair on outside plant facilities
Climb poles, use a shovel and pick to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables
Observe all safety rules and regulations
Assist other technical personnel in the performance of their duties when requested
Support sales and marketing related activities
Direct customer-facing work and sales referrals

Qualifications

High School diploma (or equivalent)
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver’s license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
Bonus points for prior experience as a customer facing telecom operations technician
ADSL installation/repair experience (self/full installs)
A+/Net + Certified

Soft Skills

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be:
(a) required to join the union and pay union dues as a condition of employment;
(b) required to pay union dues, but not join the union as a condition of employment;
(c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues

Company Description

At Brightspeed, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality—designing and building a world-class fiber network and creating a customer experience second to none. Check us out on the web!