Customer Service Representative

Schedule

Monday-Friday, 8:00 AM-5:00 PM. This is a Contract to Hire position based out of Santa Paula, CA. The role is fully onsite. Application deadline: September 30, 2026.

About the role

This position supports an environmental laboratory that serves a wide range of clients, including private organizations, government entities, and regulated industries. Due to the nature of the work, accuracy, responsiveness, and adherence to deadlines are critical. Employees play an important role in helping clients meet regulatory requirements related to environmental and public health standards. Comprehensive training is provided, including hands-on instruction in the company's proprietary Laboratory Information Management System (LIMS). Previous LIMS experience is not required.

Responsibilities

• Provide exceptional customer service via phone, email, and internal communications.
• Accurately enter and maintain data within the Laboratory Information Management System (LIMS).
• Manage customer inquiries, follow-ups, and documentation.
• Support billing, reporting, and invoicing processes.
• Perform administrative tasks including printing, scanning, filing, and document management.
• Coordinate with internal teams to ensure timely processing of client requests and regulatory deadlines.
• Prioritize and manage multiple tasks while adapting to changing priorities.

Qualifications

Required Skills:

• Customer Service
• Customer Support
• Data Entry
• Administrative Support
• Email Communication
• Computer Proficiency

Preferred Qualifications:

• Experience handling inbound customer calls.
• Experience with billing or invoicing processes.
• Experience working in a high-volume office environment.

Experience Level: Intermediate

What We're Looking For:

• Strong customer service mindset and team-oriented attitude.
• Excellent communication and interpersonal skills.
• Proficiency with computers, email, and data entry.
• High attention to detail and strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Self-starter with a willingness to learn new systems and processes.
• Professional, dependable, and committed to producing quality work.

Pay

The pay range for this position is $20.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan,